At Kensington Grace Boutique, we want you to feel confident when shopping for your little one's special occasion. Please review our policies and use the Contact Us page prior to placing your order. 

Cancellations

Cancellations are accepted within the first 24 hours of placing an order. To request a cancellation, please use our Contact Us page.

Returns

Kensington Grace Boutique does not accept standard returns for refunds. However, we offer exchanges on eligible dresses as outlined below.

Exchanges

Exchanges are available on dresses only. Accessories are not eligible.

Eligible dress exchanges:

• Request an exchange: Contact us within 7 days of delivery using our Contact Us form.

• Return authorization: We will provide an authorization number. Customers are responsible for return shipping costs.

• Item condition: Dresses must be unworn, unwashed, and in new condition. 

• Return deadline: We must receive the original dress within 20 days of issuing the authorization number.

• Place a new order: Order the size or color you need. 

• Refund: Once we receive the original dress, we will refund the original purchase minus an $8 fee per item.

Late Exchanges or Ineligible Items

Dresses received more than 20 days after the authorization date, or dresses that are not in new condition, will not qualify for a refund.

Customers are responsible for all shipping costs to have an ineligible dress returned to them. Items that do not meet our exchange requirements will not be refunded.

Refund Processing

Once an eligible returned dress is received and inspected, we will notify you of the refund determination.

Approved refunds are issued to the original payment method. The time required for the funds to appear may depend on your payment provider or financial institution.

Sizing Information

We strongly encourage customers to review the size chart provided with each product before ordering.

Sizing may vary between dress styles. Please use the measurements provided rather than relying solely on the child's usual clothing size.

Color & Product Variations

We make every effort to represent our products accurately. However, colors may appear slightly different due to screen settings, lighting, and photography.

Minor variations in color or appearance do not automatically qualify an item for a refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us through our Contact Us page within 7 days of delivery. Include your order number and clear photographs showing the issue.

We will review the situation and work toward an appropriate resolution.

Contact Us

For questions about exchanges, refunds, damaged merchandise, or an existing order, please contact Kensington Grace Boutique through our Contact Us page.

We are happy to assist you with questions about your order.